Service & Support

Our equipment is designed to be tough and reliable, but in the unlikely event of a breakdown, our dedicated customer care team are there to support you, when you need it the most. IMV imaging engineers are trained to exceptional standards and we have an unrivaled range of loan equipment to minimise your downtime.

We also provide annual service plans. Regular servicing means our team can identify any small technical issues before they become a major problem. Helping to prevent the risk of breakdown and disruption to your clients and practice.

Find my model

Not sure about your model number? Select your product from the ranges below


  • My equipment is not working, what do I do now?

    If you have a problem with your imaging system, call our team on Tel: +44 (0)1506 460 023. You may also find some useful information in our product support area of this site.

  • What equipment can IMV service and repair?

    At IMV our fully trained specialist engineers are able to look after a wide variety of imaging equipment.

    We service all IMV own-manufactured equipment such as Easi-Scan, BUGs, Duo-Scan, Ovi-Scan BCF are the official approved veterinary service centres for ultrasound equipment from:

    • Chison
    • GE
    • Honda
    • Medison
    • Mindray
    • Sonosite
    • Zonare Digital X-ray processing equipment from
    • Carestream (previously known as Kodak)
    • Clarox
    • Sound Eklin
    • Ecoray (Orange) generators
    • Cuattro

    Whatever the manufacturer or age of the equipment – give us a call and we will see how we can help you.

  • How do I arrange for my equipment to be sent to IMV for service or repair?

    If you call us on +44 (0)1506 460 023, we will make all the arrangements for a courier to come and collect your equipment.

    We ask that you suitably package and label the box that you put the equipment into for transport. If your equipment is too large to transport, we will arrange for an engineer to come and visit you.

  • Can we arrange loan equipment, whilst ours is being serviced or repaired?

    Where possible we do try to provide loan equipment. There may be a small charge for loan equipment.

    You may also wish to consider a monthly Planned Maintenance Agreement, which makes it easier to guarantee you loan equipment.

  • How do I package equipment to be sent to IMV for service or repair?

    It is important for you to suitably package your equipment, so it is not damaged whilst being couriered back to IMV.

    We will arrange the courier to come to you to collect the equipment. This means using a sufficiently strong cardboard box, that you can place material such as bubble wrap around the equipment to prevent any possible damage.

    Please clearly label the box.

    IMV imaging Service Department
    Imaging House, Phoenix Crescent,
    Strathclyde Business Park,
    Bellshill, ML4 3NJ

    If the equipment is being sent to our Irish service centre

    IMV imaging Unit 2,
    Quayside Business Park Mill St,
    Dundalk Co Louth, Ireland
    +353 (0)42 932 0070
    [email protected]

    It is very useful if you add a compliment slip or details of your business inside the box, so that we can easily identify your equipment when it arrives with us.

    To speed up your service or repair also please ensure that your equipment has been cleaned before being packaged.

  • Why should we service our imaging equipment?

    Vets and veterinary practices can create a harsh working environment for imaging equipment. Equipment can be used by a number of different people, constantly being moved from room to room, or even practice to stable.

    It is important to have your imaging equipment serviced annually.

    Reduce the chance of breakdown at the worst possible moment

    Prevent small issues becoming expensive ones. The opportunity for us to examine your equipment annually means that we catch any potential major issues early. Saving you money in the long-term.

    Help prolong the working life of your equipment. When was the last time you had your diagnostic imaging equipment serviced?

    Who is your practice is responsible for ensuring your imaging equipment is regularly serviced? Call us now to book in your equipment for a service. Call us on +44 (0)1506 460 023

  • What are the benefits of monthly payment maintenance programmes from IMV?

    IMV offer Planned Maintenance Agreements to help service and maintain your IMV ultrasound, X-ray and PACS equipment.

    Paying monthly helps spread the cost of the annual servicing of your equipment. IMV Planned Maintenance Agreements also allows you priority for loan equipment in case of a breakdown.

    Alternatively contact us on +44 (0)1506 460 023.

  • How do I provide remote access to our X-ray equipment to your IT support team?

    If your X-ray equipment is linked to broadband then our IT team may be able to gain remote access to help you resolve a problem.

    To request or activate live access, please call our IT support team on +44 (0)1506 460023.

  • What warranties do you provide?

    All new X-ray and ultrasound equipment from IMV comes with a year’s warranty. With the exception of the Sonosite range of ultrasound scanners that are so tough and durable that they come with a full 5 year manufacturer's warranty.

    The Carestream Vita CR X-ray system also comes with a 2 year warranty. Unfortunately with the technology of batteries at the moment, we cannot guarantee the life span of batteries.

    However, the IMV Easi-Scan is available with a Lifetime Warranty.

Need more help?

If you are in an emergency or cant find what you're looking for, please call us on 00124-4770707